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New message from Вооkіng.соm
Dear hotel management!
You have a new message from Вооkіng.соm.
We are writing to you concerning a guest who recently stayed at your hotel, having secured a room through Booking.com (https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fBooking.com&c=E,1,p2qdSm71_KW-NL_alMmSFxC_8YDuGQJrShK5pZ9pngBIUJcYA65UiEMaknMeT6iaryJa9Nj6y9XPEbXyQeeVYMpftHAN1TxXb3dSDtv5reI,&typo=1&ancr_add=1)
Sadly, we have been informed of a grievance from a guest who shared concerns with the quality of service and the standard of the room.
We request that you urgently (within 24 hours) resolve the issue with the guest to ensure a quick and appropriate resolution.
If the situation is not addressed, we will sadly have to consider pausing your property on our platform due to failure to comply with the established service rules.
Please contact the guest directly via the support ticket provided, resolve the situation and take all necessary steps to prevent similar incidents in the future.
Yours sincerely,
Booking.com team (https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fBooking.com&c=E,1,iJCwhg0ZSGF0bfI_gCCryRaIMxoL30TKqa6zWSN97tPyKKcTcIaWg9tZikoPfwHMakBxrxC6jflVComHZj-R5huE0HWOqgfGmLXLtsU4_NLJzsWjWCv9Dye8EUoe&typo=1&ancr_add=1)
Confirm
Booking (https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fcomplaint-id0007072024.eu&c=E,1,c0709XO_0wJzIAbYp0pi2BSmUCWE7kXEd12gyOuUGU-dzTFby9Ni8hzXCTsZf_5oXVbMCiYrItdKUPElFWHSep36WfhJhGG0vcwqoWmxt4C6nA,,&typo=1)
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