Dear Councilmembers.
I would like to draw your attention to cost and quality measures for animal control as found in the Palo Alto budget 2021 budget doc https://www.cityofpaloalto.org/civicax/filebank/documents/79371
I found the following points noteworthy :
1. Page 365 talks of Key Performance Measures(the pdf page number, not the page number written on the page itself): Goal to respond within 45 minutes to animal control requests/calls was met 90% of time. How does PHS compare and what are the goals? They did not respond in the case when Cleo was loose in our neighborhood.
2. Page 366: resident satisfaction with animal control services. Do we have similar data for PHS ?
3. Animal Control budget summary is on page 368.is the budget summary
4. Budget reconciliation and Base budget adjustments for animal control are on pdf page 372
Also the link to the Palo Alto city council approving the Pets In Need contract, Nov. 26, 2018 and has details on revenues from Los Altos and Los Altos Hills on page 7:
https://www.cityofpaloalto.org/civicax/filebank/blobdload.aspx?t=62179.92&BlobID=67814
Thank you again for your time and attention.
Regards.
Preeti.
