There was an issue with access for the garbage on our end on Friday. So instead the truck that usually pulls the bins out took care of servicing the garbage because there was only a few bags in it on Friday. Put it in the carts he has in the back of his truck instead of pulling the bin out.
Monica Devincenzi
Recology San Mateo County
> On Aug 31, 2026, at 2:46 PM, Yuriy Petushkov
wrote:
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
> I only see they pulled recycling and bring back recycling
> Cant see garbage bin
>
> [cid:image001.jpg@01DD3957.5C8D6050]
> Yuriy Petushkov
> President
> HOA Board of Directors
>
> Mobile: 650-885-0084
> Office : 650-325-0721
> Email: yuriyp@21willowwest.com
>
> 21 Willow Rd. Ste 52
> Menlo Park, CA 94025
>
> https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.21willowwest.com%2f&c=E,1,cJlUvbMrXZG0GJWfVQCWC-BkUtaMpWVaWg426n2u_Y-EKEFy91Z-4AZa_JgAxI3KDscX8pnOogYPgSyfXB_hdmqOAH0oqdonv2AWJYN-&typo=1
>
> [Title: LinkedIn - Description: image of LinkedIn icon][Title: Twitter - Description: image of Twitter icon] [Title: google+ - Description: image of google+ icon]
>
>
>
> From: Monica Devincenzi
> Sent: Monday, August 31, 2026 2:44 PM
> To: Yuriy Petushkov
> Cc: Alexandra Rinear ; Directors ; Adan Beltran ; city.council@menlopark.gov; citycouncil@menlopark.gov
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> Thank you!
>
> Monica Devincenzi
> Recology San Mateo County
>
>
> On Aug 31, 2026, at 2:41 PM, Yuriy Petushkov > wrote:
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
> Oh
> Very sorry, you are correct, they just came very late in Thursday to pull bins out, this is why it didn’t shows up on Friday
> All good
>
> Once again sorry for confusion
>
>
> Yuriy Petushkov
> President
> HOA Board of Directors
>
> Mobile: 650-885-0084
> Office : 650-325-0721
> Email: yuriyp@21willowwest.com
>
> 21 Willow Rd. Ste 52
> Menlo Park, CA 94025
>
> https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.21willowwest.com%2f&c=E,1,UM7VwVjUJPVbayOG5lafrfB8ghLtSU9nAg0gJFLcoyENLw1hUbGsRQ89psAXuGCbatJoeFAuqgDbTGkHZXEFTh1U8ESLKKS0JR-TnXv1vKg,&typo=1
>
>
>
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>
>
> From: Yuriy Petushkov
> Sent: Monday, August 31, 2026 2:39 PM
> To: Monica Devincenzi >
> Cc: Alexandra Rinear >; Directors >; Adan Beltran >; city.council@menlopark.gov; citycouncil@menlopark.gov
> Subject: RE: Trash and Recycle NOT picked up today !!!
>
> We have CCTV and it doesn’t look like anyone came on Friday !!!
>
>
> Yuriy Petushkov
> President
> HOA Board of Directors
>
> Mobile: 650-885-0084
> Office : 650-325-0721
> Email: yuriyp@21willowwest.com
>
> 21 Willow Rd. Ste 52
> Menlo Park, CA 94025
>
> https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.21willowwest.com%2f&c=E,1,x4aJWjttXts9aJo57iIzS5afLWUy6UL0zGjkuDlxYWAd1SOz70nzf6ekikRitZM5sKnXinb3eN4pWMmxdJjF1-9RfLjiAYsKsDpcUKpqgRrIGoNvKejRrpKggQ,,&typo=1
>
>
>
>
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>
>
>
> From: Monica Devincenzi >
> Sent: Monday, August 31, 2026 2:34 PM
> To: Yuriy Petushkov >
> Cc: Alexandra Rinear >; Directors >; Adan Beltran >; city.council@menlopark.gov; citycouncil@menlopark.gov
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> Hi Yuri,
>
> I had Operations pull GPS on the routes, and it shows our trucks serviced the garbage and recycling on Friday. Compost only goes on Tuesdays. Garbage and recycling are twice a week, Tuesdays and Fridays. So all three will be serviced tomorrow.
>
> We’d previously discussed possibly increasing compost to twice a week if it continued to be full.
>
> Best,
> Monica
>
> Monica Devincenzi
> Recology San Mateo County
>
> On Aug 31, 2026, at 12:24 PM, Yuriy Petushkov > wrote:
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
> Hello Monica
> Trash and recycling haven’t been picked up last Friday !! so both of our bins are over full!!!, same for Compost, full again !!!!
>
>
> Yuriy Petushkov
> President
> HOA Board of Directors
>
> Mobile: 650-885-0084
> Office : 650-325-0721
> Email: yuriyp@21willowwest.com
>
> 21 Willow Rd. Ste 52
> Menlo Park, CA 94025
>
> https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.21willowwest.com%2f&c=E,1,SMCO7w8uaKOlZDpoC7J7Qigmi2JAcr3xCdheJYTh-xto0DHXEc8eFd2QOOvol2WOjP78SyaoreaepYn8BoTcECL-3GWDXEgz7zzoPfjh4lwgx8HzNA,,&typo=1
>
>
>
>
>
>
>
>
>
> From: Monica Devincenzi >
> Sent: Friday, August 7, 2026 10:38 AM
> To: Yuriy Petushkov >; Alexandra Rinear >
> Cc: Directors >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> Ok, sounds good, thanks.
>
> Monica G. Devincenzi
> Community Outreach Manager
>
> Recology San Mateo County
> 225 Shoreway Road, San Carlos, CA 94070
> T: 650.595.3900 | C: 650.674.8296
>
> Proudly Employee-Owned
> https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fRecology.com&c=E,1,SbRdezlmgTnVdJSGtlNVEVyBTp0NWoYc8lXW-Aw4hA9ySuI18yClt7izRCJyjJnAjIVmpE30mHt36B9IL-cnXYkhZx3iN163tsUkb4f0&typo=1 | Facebook | Instagram | LinkedIn
>
> ________________________________
> From: Yuriy Petushkov >
> Sent: Friday, August 7, 2026 10:34 AM
> To: Monica Devincenzi >; Alexandra Rinear >
> Cc: Directors >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
> Ill also monitor how full it gets and let you know if need to be picked up twice, but once per week should be fine for now.
>
> Get Outlook for Android
> ________________________________
> From: Yuriy Petushkov >
> Sent: Friday, 07 August 2026 10:33:19
> To: Monica Devincenzi >; Alexandra Rinear >
> Cc: Directors >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> Thank you
> We are redoing back parking lot today, we will roll out this bin to the street now
>
> Get Outlook for Android
> ________________________________
> From: Monica Devincenzi >
> Sent: Friday, 07 August 2026 10:25:58
> To: Yuriy Petushkov >; Alexandra Rinear >
> Cc: Directors >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> Hi Yuri,
>
> In looking at the system, the organics is scheduled for one day a week service on Tuesdays only, and it was serviced on Tuesday. Im having a driver come by and service it today and put it back on the pad, apologies that it was not put back correctly. If it continues to be full by Fridays after the Tuesday service, service will need to be increased to twice a week, perhaps Tuesdays and Fridays to get you through the weekends.
>
> Best,
> Monica
>
>
> Monica G. Devincenzi
> Community Outreach Manager
>
> Recology San Mateo County
> 225 Shoreway Road, San Carlos, CA 94070
> T: 650.595.3900 | C: 650.674.8296
>
> Proudly Employee-Owned
> https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fRecology.com&c=E,1,8QNlgyqN4a-TZ7SqVS163sh2oitDcAHVCkPM7RaZ1v9ykLhsbG-aMK-K9WHjMSs-lE5DL9Iz61l735hO-jYmvtg9u0UBA3z0MpForEiQ-97_zg,,&typo=1 | Facebook | Instagram | LinkedIn
>
> ________________________________
> From: Yuriy Petushkov >
> Sent: Friday, August 7, 2026 9:08 AM
> To: Alexandra Rinear >
> Cc: Directors >; Adan Beltran >; Monica Devincenzi >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
> Hello Alexandra,
> The compost bin full again and hasnt been picked up.
> Also, why your pickup guys placing this bin at one of our parking spots allocated for the residents vernicles, when we have specifically allocated area w cement pad for this bin and clearly marked.
> Can you please arrange pickup and instruct your crew to put back this bin into appropriate location. Please see pictures.
>
> Thank you.
>
> Get Outlook for Android
> ________________________________
> From: Alexandra Rinear >
> Sent: Tuesday, 28 July 2026 09:41:55
> To: Yuriy Petushkov >
> Cc: Directors >; Adan Beltran >; Monica Devincenzi >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
> Hi Yuriy,
>
> Yes, compost will be serviced today.
>
> I also followed up with our Operations Team to ensure this issue is resolved in the future.
>
> And I am working with Customer Service to provide a credit for the month. Thank you for your patience. Please dont hesitate to reach out.
>
> Thank you,
> Alex
>
>
> Alexandra Rinear
> Waste Zero Manager
>
> Recology San Mateo County
> 225 Shoreway Rd, San Carlos, CA 94070
> T: 650.595.3900 | C: 650.232.9459
> Proudly Employee-Owned
> https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fRecology.com&c=E,1,WrAlohJ9fr0m5yYKqSQTChrSLWWwCzHZPMbTtKheuPYnmg2-tqt6uL-dBZuKxuV55JGDXKepslmKSI0KTxUDOGwLHtCJPgZaWUHSlVu2tg,,&typo=1 | Facebook | Instagram | LinkedIn
>
>
>
>
> ________________________________
> From: Yuriy Petushkov >
> Sent: Tuesday, July 28, 2026 9:23 AM
> To: Alexandra Rinear >; Ron Flores >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: RE: Trash and Recycle NOT picked up today !!!
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
>
> Hello Alexandra
>
> Do you know if yesterday the Compost bin was emptied?
>
> Because today the Trash and Recycling was picked up, but NOT the Compost yet.
>
>
>
> Thank you
>
>
>
>
>
> From: Alexandra Rinear >
> Sent: Monday, July 27, 2026 1:10 PM
> To: Yuriy Petushkov >; Ron Flores >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
>
>
> Hi Yuriy,
>
>
>
> Thank you for bringing this to our attention. We have a driver onsite ready to service, but needs access. Is there someone who can open the gate?
>
>
>
> Thank you,
>
> Alex
>
>
>
> Alexandra Rinear
> Waste Zero Manager
>
> Recology San Mateo County
> 225 Shoreway Rd, San Carlos, CA 94070
> T: 650.595.3900 | C: 650.232.9459
> Proudly Employee-Owned
> https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fRecology.com&c=E,1,Blz75_rNuTkxbeDJRixkIP0gfhYJ6WXrMRq5iiZDGVKT3PGmXDdOXFU1QngDXH4di3bXBH2T9cnmpedRkeDdg-gA7XVPcV-eRzNvqVjzoL3PRFSA3a8DtoJVeg,,&typo=1 | Facebook | Instagram | LinkedIn
>
>
>
>
> ________________________________
>
> From: Yuriy Petushkov >
> Sent: Sunday, July 26, 2026 11:45 AM
> To: Ron Flores >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
>
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
>
>
> Hello Ron.
>
> Can you please let us know how often do you guys pickup Compost bin? Because its been a month or so w/o pickup and its almost full now. I text it on Thursday asking for pickup, but it hasnt been.
>
> We also made concrete pad for this bin there at parking lot, if your guys please put this bin in that area after pickup.
>
>
>
> Thank you
>
> Yuriy
>
>
>
>
>
> Get Outlook for Android
>
> ________________________________
>
> From: Ron Flores >
> Sent: Thursday, 16 April 2026 08:31:37
> To: Yuriy Petushkov >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: RE: Trash and Recycle NOT picked up today !!!
>
>
>
> Good morning Yuriy,
>
>
>
> I will let the drivers know not to touch the on/off switch for the garage door, and instead use the orange cone to block the sensor.
>
>
>
> I also wanted to inform you that we can change your Monday services to Tuesday beginning next week as requested. Your new service schedule for Garbage and Recycle will be Tuesdays and Fridays.
>
>
>
> Please let me know if you have any other questions!
>
> Thanks,
>
>
>
> Ron Flores
>
> Operations Supervisor
>
> Recology
> 255 Shoreway Rd, San Carlos, CA
>
> P: 650.595.3900
>
> Proudly Employee-Owned
> https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fRecology.com&c=E,1,X_uhU6ftSqwWWNKs2EdMf78uxWZP0V0L0J89jnKEZh0DFTZrtGXUSx5-BeNE_6YztEJt1FtPkhubqcNbhnQnW1RXMJxJ0_1Yz-gA9FSbq2pnrVs9w3ThAQ,,&typo=1 | Facebook | Instagram | LinkedIn
>
>
>
>
>
>
> From: Yuriy Petushkov >
> Sent: Monday, April 13, 2026 3:28 PM
> To: Ron Flores >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; RecologySanMateoCounty@Recology.com; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: RE: Trash and Recycle NOT picked up today !!!
>
>
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
>
>
> Good afternoon, Ron
>
> Please tell your guys NOT TO TOUCH and Turn Off Alma and Willow Garage power button located on the gates motor/controller, they shut the power OFF on Friday morning and didn’t turn it back ON, so the gate stopped working on Saturday and was open whole weekend until we had to call the gate people to come and “fix it” thinking it was broken!!!!
>
> I understand your guys need to have gate keep open while they pick up trash bins, there is a sensor at the bottom of the gate, if they will block it with Orange cone we have next to gate, the gate will stay open!!!! Just make sure to remove it so the gate would close.
>
> See video
>
> Thank you.
>
>
>
>
> Yuriy Petushkov
>
> President
>
> HOA Board of Directors
>
>
>
> Mobile: 650-885-0084
>
> Office : 650-325-0721
>
> Email: yuriyp@21willowwest.com
>
>
>
> 21 Willow Rd. Ste 52
>
> Menlo Park, CA 94025
>
>
>
> https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.21willowwest.com%2f&c=E,1,2phcfHUPjHpMzKupe2VuQyQPwqDcfPAR7TYgbS17tivIrrNDE8bMo8xdjK9IgP9X0YjNMFmot_MJjIepTsmUY6B_aRToZ_TpnOLNpeZSAg,,&typo=1
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> From: Yuriy Petushkov >
> Sent: Monday, March 30, 2026 2:25 PM
> To: Ron Flores >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; RecologySanMateoCounty@Recology.com; citycouncil@menlopark.gov; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: Re: Trash and Recycle NOT picked up today !!!
>
>
>
> Thank you Ron for fast response
>
> I was just told by resident who lived there about this. If it was picked up and would be returned back to parking lot today, this would be fine. Ill check w cleaning lady when she empty our HOA bins three, what days.
>
> Do you have any options to switch pickup days for Tuesday and Friday, instead of Monday and Friday as we have now?
>
>
>
> Get Outlook for Android
>
> ________________________________
>
> From: Ron Flores >
> Sent: Monday, March 30, 2026 2:18:35 PM
> To: Yuriy Petushkov >; Monica Devincenzi >
> Cc: #greenyourbiz@recology.com >; RecologySanMateoCounty@Recology.com >; citycouncil@menlopark.gov >; Directors >; Marcus Mirt >; Adan Beltran >
> Subject: RE: Trash and Recycle NOT picked up today !!!
>
>
>
> Hi Yuri,
>
>
>
> The garbage was serviced at 705am and the Recycle was serviced 845am.
>
>
>
> It appears both bins were refilled as of 1pm. We can send our trucks back tomorrow as a courtesy to empty them out again. Please let us know
>
>
>
> The bins should be returned shortly.
>
>
>
> Thanks
>
>
>
> Ron Flores
>
> Operations Supervisor
>
> Recology
> 225 Shoreway Rd, San Carlos, CA
>
> P: 650.595.3900
>
> Proudly Employee-Owned
> https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fRecology.com&c=E,1,toTjrcV1AXSLW21oG6dLJUzZwnsePl-okmy-5lQlIk0PdqYB5018K3dav-Aa5xSEtWlkWeBOF-TEFVkZ7lCqXC9jDfk03y5vYA7QGC0_fw,,&typo=1 | Facebook | Instagram | LinkedIn
>
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Yuriy Petushkov >
>
> Date: 3/30/26 2:13 PM (GMT-08:00)
>
> To: Monica Devincenzi >
>
> Cc: "#greenyourbiz@recology.com" >, "RecologySanMateoCounty@Recology.com" >, citycouncil@menlopark.gov, Ron Flores >, Directors >, Marcus Mirt >, Adan Beltran >
>
> Subject: Trash and Recycle NOT picked up today !!!
>
>
>
> CAUTION:This email originated from outside of Recology. Do not click links or open attachments unless you recognize the sender and know the content is safe. Please forward to the Security Team at ITSecurity@Recology.com if you are unsure.
>
>
>
> Hello
>
> FYI, looks like trash and recycle hasn’t been pickup today !!!! and both bins still on the street
>
>
>
> Please advise.
>
>
>
> Thank you.
>
>
>
>
> Yuriy Petushkov
>
> President
>
> HOA Board of Directors
>
>
>
> Mobile: 650-885-0084
>
> Office : 650-325-0721
>
> Email: yuriyp@21willowwest.com
>
>
>
> 21 Willow Rd. Ste 52
>
> Menlo Park, CA 94025
>
>
>
> https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.21willowwest.com%2f&c=E,1,3S58ccZtalF2A1J9ZOSCVDUZlm7DlJV6MGPGaOYy7vXk1uDbYTk0alH7y6J6lscpV0M58lUDBlx9FtyzOo5CcoSNESxQ9t9bZBiA8W1NG1Uw&typo=1
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