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Dec 11, 2017
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Post 2017 Resident Satisfaction Survey (email redo)

Hello Peter, Clay and Meghan, My prior email to you included corrupted content, although it looked fine before I sent it. So, I write you again. On Dec 2 and 3, I wrote you to ask that you post the entire 2017 Resident Satisfaction Survey currently being conducted by Godbe Research. While you include a blurb about the survey https://menlopark.org/Blog.aspx?IID=919 >, you don't include a link to the complete survey. The public has a right to see the survey. Multiple residents have written Council, and posted to Next Door and other forums with their concerns about the survey, which makes posting the entire survey even more relevant. Let us see the questions and decide for ourselves if the survey appears biased towards collecting data to support the City's position on one or more topics -- or if the survey appears to be an accurate and impartial collection of public opinion related to city services and directions. As taxpayers pay for the survey, please also post the costs of conducing this survey. The bi-yearly survey represents an opportunity to involve the public in a meaningful way towards what should be our shared goals. Sharing the survey would increase transparency, accountability and a sense of teamwork with the residents. Thus, I would first share the draft survey with all City Commissions and collect their input. After revising based on commissioner input, I would then allow a period of public input before the collection of data begins. I am not suggesting a "rubber-stamping" only process. For future surveys,I would like to see the city collect and incorporate meaningful public input into the survey questions BEFORE the survey commences. For the record, the Library Commission was not told about the survey, and given a chance to review the questions, as part of a formal agenda topic. I only learned about the survey, in a very general way, during a November library strategic plan (one year later) update meeting to which I was the only Commissioner invited. There, I learned generally that the survey was about to begin and that it included four library-related questions, of which at least some pertained to matters relating to new library buildings in Menlo Park. However, the selected participants at this strategic plan update meeting were not given the exact library-related questions and their sequence in the survey. We also did not learn about any other questions (or focus areas) in the survey. I realize that you all must be busy or I assume that I would have heard back in response to my earlier emails. As the topic is a timely one, I am writing again but in a more public way. Sincerely, Lynne Bramlett, lynne.e.bramlett_at_(domainremoved) Received on Mon Dec 11 2017 - 11:02:19 PST